| QUESTION | ANSWER |
| What if I am not home for the delivery? | The driver will leave a 'Missed' card either at your front door or in your letterbox, or we’ll send you a collection notification by email, app or SMS. The card or notification has instructions about how you can collect your parcel. |
| Will I get charged to pick up my item/items from the Post Office? | No, you will not be charged for this but you will have to provide photo ID to collect your item/items. |
| Can my item/items be dropped at my shipping location with no one available? | No, their must be an adult to sign for and collect the item/items. |
| Can I request a specific delivery time? | We will always do our best to meet customers requests. But its not always possible to make your delivery within a specific time frame. |
| I haven't received my item/items what should I do? | Please call us on 0410167857 |
| I was home why did I received a missed you card? | Our drivers make every reasonable attempt to deliver your parcel to you. To ensure their safety, there are a few exceptions to this policy.
If your front door is not easily accessible – for example, you live in a gated property, rural property that is fenced, or secure apartment building – we will leave a 'Sorry We Missed You' card in your letterbox, or send you a collection notification by email, app or SMS. |
| How long will my items be held at the Post Office? | Generally, your parcel will be held at the Post Office for 10 business days. After five days, we may send you a reminder card or collection notification. |
| Do I need to show Identification when picking up items from the Post Office? | Yes, you do. Valid ID includes any state or federal photo ID – such as a Driver's Licence, Proof of Age Card, Boat Licence or Passport.
Don't forget to bring your item's consignment number, too. |